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Why is my Capital One account restricted?

Your Capital One account can be restricted for several reasons: It’s an old or new card. An old card that has expired will be restricted until the new one is activated. If a new card has yet to be activated, Capital One may restrict the account to protect the cardholder from potentially fraudulent use. The issuer suspects fraud.

What does it mean when a Capital One credit card is restricted?

If your Capital One credit card is restricted, it means the account is suspended. A Capital One credit card account could be suspended because payments are delinquent, the card isn’t yet activated, or there’s suspicious activity on the account, among other reasons.

What happens if I don't receive my Capital One card?

If you haven’t received your Capital One card yet, then Capital One may restrict your account as a precaution to keep your account safe until you activate the card. If your credit card is still restricted after you activate the card, contact customer service.

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